We appreciate your business and are committed to providing you with high-quality Mediterranean wholesale grocery products. Please review the following Shipping & Returns Policy to understand our procedures for shipping orders and handling returns. If you have any questions or concerns, feel free to contact us at [email protected].
Shipping Information
Shipping Locations
We currently offer shipping services to customers within the United States. If you are located outside the United States and are interested in our products, please contact us for special arrangements.
Shipping Methods
We primarily use trusted carriers such as FedEx, UPS, and USPS to deliver your orders. The shipping method selected at checkout will determine the estimated delivery time and cost. We aim to provide accurate shipping options and rates during the checkout process.
Order Processing Times
Orders are typically processed and shipped within 5 business days from the date of purchase. Please note that order processing times may vary depending on product availability and order volume. If there are any significant delays, we will notify you promptly.
Shipping Charges
Shipping charges are calculated based on the weight of your order, the shipping destination, and the selected shipping method. The total shipping cost will be displayed at checkout before you finalize your purchase.
Tracking Information
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Delivery Issues
If your order is damaged during transit or if there are any issues with the delivery, please contact our customer service team at [email protected] within 15 business days of receiving your order. We will work diligently to resolve the issue as quickly as possible.
Returns and Refunds
Returns Eligibility
We want you to be completely satisfied with your purchase from Unique Food Distribution LLC. If you are not satisfied with a product for any reason, please review our return policy below:
- Returns must be requested within 15 days of receiving your order.
- Products must be in their original, unopened, and unused condition.
- Perishable and food items are not eligible for returns unless they arrive damaged or spoiled.
- You are responsible for the cost of return shipping, except in cases of damaged or incorrect items.
How to Request a Return
To request a return, please contact our customer service team at [email protected] with the following information:
- Your order number
- The reason for the return
- Photos (if applicable) of any damaged or incorrect items
Refunds
Upon receiving and inspecting the returned items, we will process your refund within 15 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive damaged or incorrect items in your order, please contact us immediately. We will arrange for a return shipping label and either send you a replacement or issue a refund, as per your preference.
Contact Information
If you have any questions, concerns, or require assistance with your order, please do not hesitate to contact us at [email protected].
We appreciate your business and strive to provide excellent customer service. Thank you for choosing Unique Food Distribution LLC for your Mediterranean wholesale grocery needs!