Thank you for choosing Unique Food Distribution LLC as your preferred Mediterranean wholesale grocery provider. We are committed to providing you with the highest quality products and services. However, we understand that there may be circumstances where you need to request a refund. Please take a moment to review our refund policy outlined below.
Refund Eligibility
- Damaged or Defective Products: You may be eligible for a refund if you receive damaged or defective products. Please contact us at [email protected] within 7 days of receiving the order and provide clear photographs of the damaged or defective items along with your order number.
- Incorrect or Missing Items: If we have shipped you the wrong items or if any items are missing from your order, please notify us at [email protected] within 7 days of receiving the order, and we will arrange for the correct items to be sent or issue a refund.
Refund Process
- Once we receive your refund request and validate it, we will process your refund within 7-14 business days. The refund will be issued using the original payment method.
- For damaged or defective products, we may require you to return the items to us. In such cases, we will provide instructions on the return process, and we will cover the return shipping costs.
Non-Refundable Items
- Perishable Items: Due to the nature of our products, perishable items such as fresh fruits, vegetables, and dairy products are non-refundable. Please inspect these items upon delivery to ensure their freshness and quality.
- Special Orders: Custom or special orders are non-refundable unless they arrive damaged, defective, or incorrect.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at [email protected].
Changes to this Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Please note that this refund policy is subject to the terms and conditions of sale and the terms of use of our website, which can be found on our website.
By placing an order with Unique Food Distribution LLC, you agree to abide by this refund policy and the terms and conditions set forth on our website.
Thank you for choosing Unique Food Distribution LLC. We value your business and are committed to providing you with the best possible customer experience.